Frequently Asked Questions
Network
- Cannot Find Printer on Network
- Cannot Find Printer while Using Wireless LAN
- Network Key Unknown
- Cannot Print or Connect
For other questions about network, click here.
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Examples of Problems
Printer Does Not Work
- Printer Does Not Turn On
- Power Shuts Off By Itself
- LCD Shows Wrong Language
- LCD Is Off
- USB Connection Problems
- Cannot Communicate with Printer via USB
- Printing Does Not Start
- Copying/Printing Stops
- Cannot Print Using AirPrint
- Printing Is Slow
- Ink Is Not Coming Out
- List of Support Code for Error (Paper Jams)
- Paper Does Not Feed Properly/"No Paper" Error
- Print Results Are Unsatisfactory
- Scanning Problems (Windows)
- Scanning Problems (macOS)
- Scan Results Are Unsatisfactory (Windows)
- Scan Results Are Unsatisfactory (macOS)
- Cannot Print/Scan from Smartphone/Tablet
Cannot Set Correctly (Network)
- Cannot Find Printer on Check Printer Settings Screen During Setup (Windows)
- Cannot Find Printer while Using Wireless LAN
- Printer Suddenly Stopped Working for Some Reason
- Network Key Unknown
- Administrator Password Set for Printer Unknown
- Printer Cannot Be Used After Replacing Wireless Router or Changed Router Settings
- Message Appears on Computer During Setup
- Checking Network Information
- Restoring to Factory Defaults
